Return Policy

Last Updated: 11/14/2025

At Chem Nut Supply Corp., we stand behind the quality of our products and want you to be satisfied with your purchase. If you are not completely satisfied, you may return most new, unopened items within 30 days of delivery for a full refund.

Please read the following policy carefully to ensure a smooth return process.

How to Initiate a Return

1. Contact Us First: To begin a return, please contact our customer service team at chemnutsupply@gmail.com or 774-417-6543. Please provide your original order number.
2. Package Your Item: Please pack the item securely in its original, undamaged manufacturer packaging.

 Conditions for Return

• Items must be returned within 30 days of the original delivery date.
• Items must be in new, unused, and resalable condition.
• Items must be returned with all original packaging, parts, and accessories.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-built, made-to-order, or special-order products once the order has been approved and built. This includes, but is not limited to, custom-made hydraulic hoses.
• Chemicals, liquids, or hazardous materials that have been opened.
• Items marked as "Final Sale" or "Non-Returnable."
• Gift cards.

 Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be credited to your original method of payment. Please allow 5-7 business days for the refund to appear on your statement after your return has been processed.

Original shipping and handling charges are non-refundable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). If the error is on our part, we will provide a prepaid shipping label. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a full refund. Please be prepared to provide photos of the damage or issue.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us at chemnutsupply@gmail.com or 774-417-6543. We are here to help